In line with the Republic Act 10173 or the Data Privacy Act of 2012, KC’s Kitchen commit to the following:

1. Information gathered from the Customers are the necessary details processing an order, account verification, order modification, and account creation.

2. The collected information of each customer will be kept confidential and will not be sold or shared with any unauthorized party.

3. The collected information shall only be used for the sole purpose of the transaction, marketing purposes and data analysis.

4. KC's Kitchen does not keep or store any financial-related information such as but is not limited to credit cards, debit cards, and any other bank details.

5. Customers have the right to remove their personal information by contacting our Customer Service however, by doing so Customers will no longer be able to transact with KC's Kitchen.

6. All employees, contractors, and agents of KC's Kitchen have controlled access to customers' personal information and are subject to strict confidentiality obligations. They are criminally liable if they fail to meet these obligations.

7. The collected information can only be and will only be modified or changed by the account owner & authorized by the account owner. Changes can only be applied if the customer can verify their Name, Phone Number, and Delivery Address.

8. Photos uploaded for PWD and SC ID will only be stored and screened to ensure the validity of the ID.

9. When customers use our Services or websites, we and our third-party vendors may utilize automated technologies (including cookie identifiers on our Site) and other collected information to tailor ads or deliver content.

10. KC's Kitchen does not intentionally collect Personal Information from children under the age of 18 since our Products are not intended for them. Please email us at customercare@yummydiet.ibconversations.com if you feel your child under the age of 18 has provided Personal Information to us. A parent or guardian of a child under the age of 18 may examine and request to have their child's Personal Information be deleted.


1. Only one promo code can be used upon ordering. No promo code can be used in conjunction with another promo code or PWD and/or Senior discount.

2. Each promo code has mechanics that should be followed.

3. Payment options accepted are via Credit Card, Debit Card, Gcash, GrabPay, Online Bank Transfer, Bank Deposit, and selected payment centers.

4. Any incorrect information logged in the website upon order which may result in non-fulfillment of the transaction, wrong delivery, or additional charges will be the customer's responsibility.


1. KC's Kitchen does not commit to a specific time of the delivery since the route changes on a daily basis.

2. KC's Kitchen has 5 (five) delivery time frames: 8am-10am, 10am-12nn, 1pm-3pm, 3pm-5pm, and 5pm-7pm. Kindly expect your order to be delivered anytime between the selected time slot.

3. The riders can only stay at the delivery premise for a maximum of 15 minutes. Riders should notify (call and/or leave a message) the client upon arrival.

4. Meals that are not received within the 15-minute waiting period should be charged and cannot be refunded for non-receipt since the delivery was completed accordingly.

5. For corporate offices and condominium reception areas, client must leave a letter/message authorizing the receptionist or guard to receive your meals. Any loss, damage, or failure to receive your meal package will not be KC's Kitchen's liability.

6. For a change of address and change of delivery setup, KC's Kitchen should be notified, 24-hours prior to the said date.


1. Customer service is available on weekdays and weekends from 7 a.m. to 9:00 p.m. Any message or phone call received after the Customer Service operating hours will be attended to once the operations resume.

2. The customer must send any complaints through KC's Kitchen available channels. The only official channels of KC's Kitchen are the following:


1. KC's Kitchen reserves the right to modify the menus or ingredients used at our sole and absolute discretion even without prior notice, primarily due to ingredient availability.

2. KC's Kitchen can only accommodate certain food restrictions and will not be held liable if the clients failed to include their food restrictions upon placing their order, resulting in unmodified meals and medical complications.

3. Complaints on the product quality must be made within 3 hours from receipt of orders.

4. Complaints regarding delivery, service, and other follow-ups shall be made within the week that the customer placed the order. Otherwise, it will not be entertained.


1. Request for cancellation shall be forwarded 24 hours before the delivery time frame.

2. KC's Kitchen will not process refunds for consumed meals.

3. The refund process is 5 to 7 business days upon submission of the request and details necessary for the refund.

4. For refund with orders under promotion, consumed days will be reverted back to the regular rate and will be deducted from the total amount to be refunded.


1. KC's Kitchen has the right to change the terms of the Agreement at any time and without notice. Once uploaded at https://www.kcskitchen.ph/, revisions become effective. It is the customer's duty to read and understand the Terms of Service on a frequent basis. Continued use of the service following any such revisions, whether the customers have reviewed them, constitutes their consent to be bound by them.

2. KC's Kitchen reserves the right, with or without prior notice to the customers, to change or modify these terms and conditions at any time. Continuing to use the service constitutes acceptance of the revised terms and conditions.

3. KC's Kitchen reserves the right, with or without prior notice, to change the price of the meals and the delivery fee.

4. KC's Kitchen reserves the right to prohibit customers from availing of or proceeding with the transaction if they violate any of the terms and conditions, and appropriate legal action will take if necessary..